Refund policy

Warranty, Return and Refund Policy

Of TEREGIE

Owned by Naatscorp Private Limited

Effective Date: 26 March 2026  |  Last Updated: 26 March 2026

Company Legal Name: Naatscorp Private Limited

Brand Name: TEREGIE

CIN: U29309KL2022PTC077813

Registered Address: MANATHATT BLADY,X 64K, GREEN GARNED ROAD,CSEZ, KAKKANAD, Ernakulam, Kerala, India, 682037 and having Place of Business at

Door No 9/277A, Arugampalayam, MGC Palayam, Sarcarsamakulam, Coimbatore, Tamil Nadu, 641107

Nodal Officer / Grievance Officer: Aravind Kumar K

Designation: Compliance Officer

Organisation: Naatscorp Private Limited | Brand: TEREGIE

Email: Aravind.kumar@naatscorp.com

Phone:+91 9786525958

 

·       For approved refunds, we will credit the refundable amount into the source account within 7 business days

·       ⁠⁠Return Policy - For Approved returns, we will initiate shipment of  the replacement product within 7 business days
⁠⁠

·       Shipping Policy - Products will be shipped within 7 business days

Grievance Acknowledgement: Within 48 hours of receipt. Resolution: Within 30 days of receipt.

This Warranty, Return and Refund Policy governs the terms under which products purchased from Teregie, a brand owned and operated by Naatscorp Private Limited (“Company”, “we”, “our”, or “us”), may be repaired, replaced, returned, or refunded. This Policy applies to products purchased through our online platform (www.teregie.com) and through authorised offline sales channels of the Company. Nothing in this Policy limits, excludes, or affects any statutory right available to a consumer under the Consumer Protection Act, 2019, the Sale of Goods Act, 1930, or any other applicable Indian law. In the event of any conflict between this Policy and applicable law, applicable law shall prevail.

The Company is committed to providing products that meet appropriate standards of quality and workmanship. This policy outlines the procedure and conditions applicable in case of manufacturing defects, transit damage, or other product-related issues.

1.      Reporting Product Issues

If a customer receives a product that appears to be defective, damaged, incomplete, or materially different from the product ordered, the customer must notify the Company within 7 (seven) days from the date of delivery for visible defects and damage, and within the applicable warranty period for latent or manufacturing defects that become apparent during normal use. Customers may report issues through the following designated channels:

(a)  Online returns portal: https://www.teregie.com/pages/raise-a-complaint

(b)  Email: care@teregie.com

(c)  Phone / WhatsApp: +91 9600 9 77 808, Mon–Fri 9 am–6 pm IST

Prompt notification enables the Company to verify the issue and take appropriate corrective action in a timely manner.

At the time of raising the complaint, the customer may be required to provide: the order number or proof of purchase; clear photographs or video recordings showing the defect, damage, or discrepancy; and a brief description of the issue. The Company may request additional information or clarification where necessary.

Upon receipt of the complaint and supporting materials, the Company will review the request and may conduct a preliminary verification, which may include remote inspection through photographs or videos or, where required, physical inspection through its logistics partners. Based on the outcome, the Company will determine the appropriate course of action in accordance with this Policy.

Customers are advised to retain the original packaging, accessories, manuals, and components received with the product until the issue has been resolved. Failure to provide sufficient information to verify a claim may delay the Company’s ability to assess it, but shall not extinguish any statutory right of the consumer under applicable law.

2.      Manufacturing Defects

If a product purchased from the Company is found to have a manufacturing defect in materials, components, or workmanship, the customer may be eligible for repair, replacement, or refund in accordance with this policy. A manufacturing defect refers to faults that arise due to errors in the manufacturing process or defects in the materials used in the product and which affect the normal functionality or structural integrity of the product.

Upon receiving a complaint relating to a suspected manufacturing defect, the Company may require the customer to provide additional information and supporting materials, including photographs, video recordings, proof of purchase, and a description of the issue. The Company may conduct a preliminary review or arrange for inspection through digital verification or, where necessary, physical inspection facilitated by its logistics partners.

If, after verification and inspection, the Company determines that the issue is attributable to a manufacturing defect, the Company will provide the most appropriate remedy having regard to the nature and extent of the defect, the consumer’s preference, and the feasibility of each option. The available remedies are:

•        Repair of the defective product or the affected component;

•        Replacement of the defective product or the defective part with the same or an equivalent product; or

•        Refund of the purchase price paid for the product.

Where a defect is fundamental, recurring, or renders the product unfit for its intended purpose, the customer shall be entitled to request a replacement or full refund rather than repair. The Company shall not unreasonably withhold such remedy. The consumer’s statutory rights under the Consumer Protection Act, 2019 are not affected by this Policy.

3.      Transit Damage

If a product is found to be damaged during shipping or delivery, the customer must notify the Company as soon as possible, and in any event within 2 (two) days of delivery through the designated reporting channels specified in Clause 1 above, with clear photographs or video evidence showing the damaged product and external packaging.

Upon receipt of the complaint and supporting evidence, the Company will review the information and may conduct a verification process to determine the cause and extent of the damage, including coordination with the logistics partner.

If the Company determines that the damage occurred during transit and is not attributable to improper handling or misuse by the customer after delivery, the Company may arrange for replacement of the damaged product or the affected component without any additional cost to the customer. The Company may also arrange for the pickup of the damaged product where required to complete the replacement process.

4.    Pre-Shipment Order Cancellation

Customers may cancel an order placed on our website at any time before the order has been dispatched / shipped from our warehouse. To cancel a pre-shipment order, customers must contact us through the channels specified in Clause 1 above, quoting the order number.

Where a pre-shipment cancellation is successfully processed, the Company will refund the full amount paid for the order, including any shipping charges paid at the time of checkout, through the original mode of payment. Refunds for pre-shipment cancellations will be initiated within 7 business days of the cancellation being confirmed and will reflect in the customer’s account within the timelines set by the relevant payment provider.

Once an order has been dispatched, pre-shipment cancellation is no longer possible. Customers may instead initiate a return in accordance with the Return Process described in Clause 5 below, subject to the applicable terms.

5.      Return Process

 

In cases where the Company determines that a product needs to be returned for inspection, repair, replacement, or refund, the Company may arrange for pickup of the product through its authorised logistics partners or provide the customer with appropriate instructions for returning the product. Customers are required to cooperate with the return process and ensure that the product is properly packed to avoid further damage during transit.

The product must be returned in its original condition and should be accompanied by all items that were originally delivered with the product. This includes the original invoice or proof of purchase, all accessories and components supplied with the product, as well as any manuals, warranty cards, and documentation provided at the time of delivery. Retaining the original packaging materials is also recommended, as they may be required for safe return of the product.

30-Day Minimum Usage Condition — Ergonomic Adjustment Period

The Clae ergonomic chair (and such other ergonomic products as the Company may designate on the product listing page) is designed to support spinal alignment and postural health. Scientific and ergonomic evidence establishes that the human body typically requires a period of approximately 30 (thirty) days to adapt to a new ergonomic seating configuration, including adjustment of lumbar support, seat depth, armrest positioning, and reclining tension. Returns initiated before the body has had sufficient opportunity to adapt may therefore not accurately reflect a product defect.

Accordingly, and subject to the exceptions set out below, a return request under the 90-day trial period may only be initiated after a minimum of 30 (thirty) days of regular use from the date of delivery of the product. Return requests submitted before the expiry of 30 days from the date of delivery shall not be processed under the trial return programme, except as specified in the exceptions below.

Exceptions — the 30-day minimum usage condition does NOT apply to the following, which may be reported and returned at any time during the applicable warranty or trial period:

(a)  Manufacturing defects: Any defect in materials, components, or workmanship that arises during normal use and is not caused by the customer. Such defects may be reported immediately upon discovery and are governed by Clause 7 (Warranty Coverage) and Clause 2 (Manufacturing Defects) of this Policy. The 30-day usage condition shall not delay or restrict the customer’s right to report or claim a remedy for a manufacturing defect.

(b)  Transit damage: Damage caused during shipping or delivery must be reported within 2 (two) days of delivery in accordance with Clause 3 (Transit Damage) of this Policy.

(c)  Physical discomfort or health complaints: If a customer experiences physical pain, discomfort, or any adverse health effect that they reasonably attribute to the use of the chair during the first 30 days, the customer may report the issue immediately through the channels specified in Clause 1. The Company will assess such reports and, where substantiated, process the return without requiring the 30-day usage period to be completed. Nothing in this clause limits or excludes the Company’s product liability obligations under Chapter VI of the Consumer Protection Act, 2019.

(d)  Wrong product delivered: Where the product delivered is materially different from the product ordered, the customer may raise this immediately without waiting for the 30-day period.

For the avoidance of doubt, the return window under the trial programme remains 90 (ninety) days from the date of delivery. A customer who completes the 30-day minimum usage period therefore has up to 60 (sixty) additional days within which to initiate a trial return. Return requests received after the 90th day from delivery shall not be accepted under the trial programme.

Upon receipt of the returned product, the Company may conduct an inspection to verify the reported issue and confirm the eligibility of the claim. Failure to return the product with the required documents, accessories, or components, or returning the product in a condition materially inconsistent with normal usage (beyond ordinary wear and tear attributable to the 30-day minimum use period and normal use thereafter), may reasonably affect the remedy available to the customer, but shall not extinguish any statutory right of the consumer under applicable Indian law.

RETURN WINDOW SUMMARY — CLAE ERGONOMIC CHAIR (TRIAL PROGRAMME) (only applicable for customers under trail programme)

Day 1–30:  Mandatory ergonomic adjustment period. Returns not accepted under trial programme EXCEPT for manufacturing defects, transit damage, physical health complaints, or wrong product.

Day 31–90:  Trial return window open. Customer may initiate return for any valid reason covered under the trial programme.

After Day 90:  Trial return window closed. Warranty claims for manufacturing defects continue for the full warranty period per Clause 7.

 

6.      Refund Process

Clae ergonomic chair (and such other products as may be expressly designated by the Company on the product page at the time of purchase) purchased from the Company are provided with a ninety (90) day trial period from the date of delivery, allowing customers to evaluate the product under normal and intended usage conditions. Customers should refer to the specific product listing on www.teregie.com to confirm whether the 90-day trial period is applicable to their purchased product. Where no trial period is stated on the product page, the standard warranty and return terms of this Policy apply.

Returns under the 90-day trial period may only be initiated after a minimum of 30 (thirty) days of use from the date of delivery. During the 90-day trial period, customers may request a return of the product for valid reasons, including verified manufacturing defects, defects in materials or workmanship, or other issues specifically covered under the applicable warranty terms described in the warranty card provided with the product.

Any request for return or refund during the trial period must be submitted through the designated channels in Clause 1 above, with the order number, proof of purchase, description of the issue, and supporting photographs or video evidence where applicable.

Returns are subject to the following conditions: (a) the product has been used only for normal personal or residential use and not for commercial, rental, or heavy-duty purposes; (b) the product has not been subjected to misuse, accidental damage, modification, or improper handling; (c) the product is returned in reasonably good condition consistent with normal use, along with all accessories, components, and documentation originally supplied with the product.

Upon receipt of the returned product, the Company may conduct an inspection to verify the condition and the validity of the return request. Where the return request is approved, the Company may provide an appropriate remedy — repair, replacement, or refund — depending on the nature of the issue and product availability.

Where a refund is approved, the Company will process the refund through the original mode of payment used for the purchase, unless otherwise mutually agreed. Refund processing will be initiated only after the returned product has been received and inspected.

Refunds are typically processed within 5 (five) to 7 (seven) business days from the date of approval following inspection, subject to the timelines of the relevant payment gateway as mandated by the Reserve Bank of India. The time required for the refund to reflect in the customer’s account may vary depending on the policies of the relevant payment provider or financial institution.

Where the original purchase was made via Cash on Delivery (COD), refunds will be processed through bank transfer (NEFT/IMPS) to the customer’s designated bank account within 7 (Seven) business days of approval. Customers must provide their bank account details (account number, IFSC code, and account holder name) at the time of raising the return request.

Unless the return is due to a verified manufacturing defect, transit damage, or an error on the part of the Company, the following charges may be deducted from the refund amount: (a) shipping and logistics charges at actual cost (b) re-stocking or handling fee (if applicable) These deductions will be communicated to the customer before the return is confirmed. Where the return is due to a Company error, no deductions shall apply.

Where a refund is processed, the Company will issue a credit note in accordance with Section 34 of the Central Goods and Services Tax Act, 2017. The GST amount originally charged will be refunded as part of the total refund. Business customers (GST-registered buyers) are advised that they may be required to reverse input tax credit (ITC) availed on the original purchase in accordance with applicable GST rules. Free product replacements under warranty shall be governed by applicable GST circulars on warranty replacements.

7.      Warranty Coverage

The Company provides a limited warranty for its products against defects arising from manufacturing faults, defects in materials, or defects in workmanship under normal and intended use. This warranty assures customers that the product has been manufactured in accordance with appropriate quality standards.

The warranty shall apply only to defects that occur due to issues in the manufacturing process or the materials used. Any defect reported during the applicable warranty period will be examined by the Company and, where confirmed as a manufacturing defect, the Company will provide repair, replacement of the defective component, or such other remedy as is appropriate.

The warranty periods and conditions for each component of the Clae ergonomic chair (and other designated products) are set out in the table below. All warranty periods commence from the date of delivery to the customer.

Component	Warranty period	Basis	Condition
Structural frame	5 years	Calendar years	Normal use ≤ 9 hrs/day; excludes commercial/heavy-duty use
Gas lift / hydraulic mechanism	2 years	Usage cycles
Wheels / casters	2 years	Calendar years	Normal floor surfaces; excludes abrasive or uneven surfaces
Reclining / tilt mechanism	2 years	Usage cycles
Armrests	2 years	Calendar years	Normal positional adjustment; excludes impact damage
Seat base / support structure	5 years	Calendar years	Within rated weight capacity; excludes structural modification
Upholstery / fabric / mesh / cushioning	1 year	Calendar years	Normal wear exclusions apply; covers stitching failure and premature foam collapse

 

Normal working conditions for the purpose of this warranty are defined as use by one individual for up to 9 (nine) hours per day in a normal office or residential environment, within the rated weight capacity of the product as specified in the product description on www.teregie.com. Warranty periods for components specified on a usage-cycle basis will be calculated based on the estimated number of actuations under normal use conditions.

The Company reserves the right to repair or replace only the defective component rather than the entire product where the defect is limited to a specific part and such repair or replacement is reasonably feasible.

Customers are advised to retain the invoice or proof of purchase, as the same may be required to establish eligibility for warranty claims. Proof of purchase may be provided via the original order confirmation email or invoice. Loss of the physical warranty card does not invalidate the warranty if the customer can produce a valid proof of purchase.

8.      Exclusions from Warranty

The warranty and return policy shall apply only to defects arising from manufacturing faults or defects in materials or workmanship under normal and intended use. The warranty shall not apply to any damage, defect, or malfunction resulting from circumstances beyond the control of the Company or arising due to improper handling or use of the product by the customer.

Without limitation, the warranty shall not cover damage or defects resulting from: (a) improper use, misuse, negligence, or failure to use the product in accordance with the Company’s instructions; (b) improper assembly or installation by the customer or any unauthorised third party; (c) repairs, alterations, or modifications carried out without prior authorisation from the Company.

Further, the warranty does not cover normal wear and tear through regular use, including minor scratches, scuffs, fabric fading, slight variations in upholstery condition, or other cosmetic changes that do not affect functionality. Damage from accidents, impacts, improper storage, exposure to moisture, excessive heat, sunlight, or other environmental conditions will also not be covered.

The warranty shall not apply where the product has been used for purposes other than its intended use, including commercial or heavy-duty use where the product is specified for normal residential or personal use.

The maximum aggregate liability of the Company under this Warranty Policy in respect of any single product shall not exceed the original purchase price paid by the customer for that product, subject always to the provisions of Clause 11 (Limitation of Liability) and applicable law.

9.      Installation and Assembly

Certain products supplied by the Company may require self-assembly or installation after delivery. Where assembly instructions, manuals, guides, or tools are provided with the product, customers are responsible for assembling and installing the product strictly in accordance with the instructions provided by the Company.

Customers are advised to carefully review and follow all assembly guidelines before installing or using the product. Failure to follow the recommended installation procedures may affect the safety, stability, or proper functioning of the product.

The Company shall not be responsible for any damage, malfunction, structural instability, or performance issues resulting from improper assembly, incorrect installation, failure to follow the provided instructions, or use of incompatible parts or tools during installation. Where customers are unsure about the assembly process, they are encouraged to seek appropriate assistance before assembling the product.

Where the Company offers a professional assembly or installation service, additional terms applicable to such service will be provided at the time of booking the service.

10.   Product Appearance and Variation

The Company makes reasonable efforts to ensure that product descriptions, images, colours, specifications, and other details displayed on the website accurately represent the products offered for sale. However, customers acknowledge and agree that certain minor variations in appearance may occur due to factors beyond the Company’s control.

Differences may arise as a result of screen display settings, monitor resolution, lighting conditions during product photography, or minor variations in manufacturing batches. As a result, the colour, texture, finish, or overall appearance of the product received by the customer may slightly differ from the images or representations displayed on the website.

Such minor variations that do not affect the functionality, quality, or essential characteristics of the product shall not be considered defects or manufacturing faults. Accordingly, these minor differences shall not constitute valid grounds for return, replacement, or refund under this policy.

However, if a product delivered is materially different from the product ordered, including significant differences in model, specifications, or core features, the customer may notify the Company within the prescribed time period, and the Company will review the matter and take appropriate action.

11.   Delivery and Failed Delivery

Customers are responsible for providing complete, accurate, and up-to-date delivery information at the time of placing an order. The Company shall rely on the information provided by the customer for dispatching and delivering the order.

If delivery cannot be completed due to incorrect or incomplete address details, unavailability of the customer at the delivery location, inability to contact the customer, or refusal to accept delivery without a valid reason, the delivery may be treated as a failed delivery attempt. The Company or its logistics partners may attempt re-delivery subject to their delivery policies and operational feasibility.

The Company reserves the right to cancel the order, reschedule delivery, or charge additional shipping, storage, or handling fees for any subsequent delivery attempts where the failure of delivery is attributable to the customer. Customers may also be required to bear any additional costs incurred by the Company due to repeated failed delivery attempts.

Where a customer refuses to accept delivery without a valid reason after the product has already been shipped, the Company may treat the order as cancelled. In such cases, if a refund is otherwise eligible, the Company reserves the right to deduct applicable shipping, logistics, return handling, or administrative costs before processing the refund.

12.   Limitation of Liability

Nothing in this Policy limits or excludes the Company’s liability for any liability that cannot be excluded under applicable Indian law, including under the Consumer Protection Act, 2019 and product liability provisions thereof.

Subject to the above, and to the maximum extent permitted under applicable law, the Company’s liability in relation to any product purchased from the website, including any claim arising under this Warranty, Return and Refund Policy, shall be limited solely to the remedies expressly provided in this policy. Such remedies may include repair of the product, replacement of the defective product or component, or refund of the purchase price paid for the product, as determined by the Company in accordance with the terms of this policy.

The Company shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of use, loss of business, loss of profits, loss of data, inconvenience, or any other commercial or personal losses that may arise from the use of, inability to use, or malfunction of the product,

Consumers retain the right to approach the District Consumer Disputes Redressal Commission, State Consumer Disputes Redressal Commission, or National Consumer Disputes Redressal Commission (NCDRC) for resolution of disputes arising from product defects or warranty claims, and nothing in this Policy shall be construed as limiting or waiving that right.

13. Product Safety and Product Liability

The Company warrants that its products are designed and manufactured in accordance with applicable safety standards and, where required, comply with the standards prescribed by the Bureau of Indian Standards (BIS) (To be certified) or other applicable regulatory authorities.

In accordance with Chapter VI (Sections 82 to 87) of the Consumer Protection Act, 2019, the Company, as a product manufacturer and seller, acknowledges its product liability obligations. A product liability action may lie against the Company where: (a) a product contains a manufacturing defect; (b) a product is defective in design; (c) the Company failed to provide adequate instructions of correct usage or warnings regarding improper or unsafe use; or (d) the product does not conform to an express warranty.

14.   Force Majeure

The Company shall not be held liable for any failure or delay in the performance of its obligations under this Warranty, Return and Refund Policy if such failure or delay is caused by events beyond the reasonable control of the Company. Such events may include, but are not limited to, natural disasters, floods, fires, earthquakes, epidemics, pandemics, acts of government, war, civil unrest, strikes, labour disputes, transportation disruptions, supply chain interruptions, or delays caused by third-party logistics providers. In such circumstances, the Company shall make reasonable efforts to resume normal operations and fulfil its obligations as soon as practicable once the circumstances causing the delay or failure have been resolved.

Where a Force Majeure event causes a delay of more than 30 (thirty) days in delivery or resolution of a warranty/return claim, the customer shall be entitled to cancel the order / claim and receive a full refund of any amount paid.

15. Governing Law and Jurisdiction

This Warranty, Return and Refund Policy shall be governed by and construed in accordance with the laws of India, including but not limited to the Consumer Protection Act, 2019, the Sale of Goods Act, 1930, the Central Goods and Services Tax Act, 2017, and all other applicable laws and regulations in force in India.

Any disputes arising out of or in connection with this Policy that cannot be resolved through the Company’s internal Grievance Redressal process shall be subject to the jurisdiction of the competent Consumer Disputes Redressal Commission, or the courts located at Coimbatore, Tamil Nadu], India, at the consumer’s election.

16.   Contact and Grievance Redressal

For any questions, concerns, or complaints relating to this Warranty, Return and Refund Policy, customers may contact the Company through the channels specified in Clause 1 above or through the Nodal Officer / Grievance Officer details provided at the top of this document.

The Company will acknowledge grievance complaints within 48 (forty-eight) hours and endeavour to resolve them within 30 (thirty) days of receipt, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

If the customer is not satisfied with the Company’s resolution, they may escalate the matter to the appropriate Consumer Disputes Redressal Commission or approach the National Consumer Helpline at 1800-11-4000 or 14404.

Dated this the 26th day of March 2026