Privacy policy
PRIVACY POLICY
Effective Date: 29 April 2026 | Last Updated: 29 April 2026
Company Legal Name: Naatscorp Private Limited
Brand Name: TEREGIE
CIN: U29309KL2022PTC077813
Registered Address: MANATHATT BLADY,X 64K, GREEN GARNED ROAD,CSEZ, KAKKANAD, Ernakulam, Kerala, India, 682037 and having Place of Business at
Door No 9/277A, Arugampalayam, MGC Palayam, Sarcarsamakulam, Coimbatore, Tamil Nadu, 641107
Definitions:-
We/Us — TEREGIE, owned by Naatscorp Private Limited along with its management, employees and affiliates.
You / Clients — Clients / customers of TEREGIE, whether purchasing online or offline.
Data Fiduciary — Naatscorp Private Limited, being the entity that determines the purpose and means of processing personal data, as defined under the Digital Personal Data Protection Act, 2023
Data Principal — The individual to whom the personal data relates, i.e., you, the customer or website user.
Personal Data — Any data about an individual who is identifiable by or in relation to such data, as defined under DPDPA 2023.
TEREGIE is committed to protecting your privacy and recognises the importance of safeguarding the personal information of its customers and website users. This Privacy Policy applies to the TEREGIE Platform and related websites (the “Site”) and governs data collection and usage across our online platform (www.teregie.com) and offline sales and service channels. This Privacy Policy provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. Please read this Privacy Policy carefully.
1. CONSENT AND LEGAL BASIS FOR PROCESSING
In accordance with the Digital Personal Data Protection Act, 2023, we process your personal data only on one or more of the following lawful bases:
(a) Consent: Where you have given us your free, specific, informed, unconditional, and unambiguous consent for a specified purpose prior to such processing. You may withdraw your consent at any time, subject to legal or contractual restrictions.
(b) Legitimate Uses: Where processing is necessary for the performance of a contract to which you are a party (including purchase, delivery, warranty, and after-sales services), compliance with any applicable law or court order, or for purposes notified by the Central Government as legitimate uses under DPDPA 2023.
Prior to or at the point of collection of your personal data, we will present you with a consent notice specifying the categories of data being collected and the purpose of such collection. Where consent is the lawful basis, we will obtain your explicit affirmative action (such as a tick-box or click-to-agree confirmation) before collecting your personal data. Merely browsing this website shall not constitute consent to data processing.
2. COLLECTION OF YOUR PERSONAL INFORMATION
When a user visits www.teregie.com, certain information may be automatically collected to ensure the proper functioning, security, and improvement of the website. This may include technical data such as the user’s IP address, browser type, device type, operating system, and browsing behaviour on the website. Such information is collected through standard internet technologies including cookies, analytics tools, and server logs. The purpose of collecting this information is to maintain the security of the website, analyse traffic patterns, improve user experience, and ensure that the website functions effectively across different devices and browsers.
We use the following categories of cookies and tracking technologies on our website, which is operated on the Shopify e-commerce platform:
(a) Strictly Necessary Cookies: Required for the website and shopping cart to function. These cannot be disabled.
(b) Analytics Cookies: We may use Shopify Analytics and/or Google Analytics to understand how users interact with our website. These cookies collect anonymised data about page visits, session duration, and navigation paths.
(c) Marketing and Remarketing Cookies: Where you have provided consent, we may use Meta Pixel or similar tools for advertising personalisation. You may opt out of such cookies at any time through our cookie consent settings on the website or through your browser settings.
You may manage cookie preferences through your browser settings or through the cookie consent banner displayed on first visit to our website. Withdrawing consent for non-essential cookies will not affect your ability to browse or purchase from the website.
Where personal data is collected through our offline channels — including physical stores, showrooms, service centres, paper-based purchase or warranty forms, or telephone interactions — such data may be digitised and stored by the Company. All such data shall be governed by this Privacy Policy and applicable law.
3. Purchasing Products from the Website
When users purchase products from the website, including ergonomic chairs or related items offered under the Teregie brand, the Company collects personal information necessary to process and complete the transaction. This may include the customer’s name, contact number, email address, billing address, shipping address, and other delivery details. The information collected is used solely for the purpose of processing orders, arranging shipment and delivery, issuing invoices, and providing order confirmations and related communications. Without such information, the Company may not be able to complete the purchase transaction or deliver the products.
Payment transactions on our website are processed securely through Shopify Payments and/or authorised third-party payment gateway providers. The Company does not directly collect, store, or process payment card numbers, CVV codes, or other payment credentials. All payment data is processed directly by our payment service providers who are PCI-DSS compliant. To the extent that any Sensitive Personal Data and Information as defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 is incidentally received, it shall be handled with the heightened security standards prescribed therein.
4. We use your data only for:-
The Company uses the personal data collected from users for several legitimate and necessary purposes connected with the operation of the website and the provision of its products and services. Such data is primarily used for processing and fulfilling orders placed by customers through the website, including verifying order details, confirming payments, arranging shipment, and ensuring the successful delivery of products to the customer’s specified address. Personal information may also be used to provide customer support and after-sales services, including responding to enquiries, addressing complaints, and handling warranty claims relating to products purchased from the website. In cases where customers seek to return a product or request a refund or replacement, the Company may use relevant personal and transactional information to verify the purchase and process such requests in accordance with the applicable return and refund policy. The Company may further use personal data to send essential transactional communications such as order confirmations, payment acknowledgements, shipping notifications, delivery updates, warranty confirmations, and responses to customer service requests. In addition, information relating to user interactions with the website may be analysed to improve the functionality, performance, and design of the website, as well as to enhance product quality and develop new offerings. Where users have provided their consent, the Company may also send promotional communications, including updates about new products, special offers, and marketing announcements, from which users may opt out at any time. The Company may also process and retain personal data where necessary to comply with applicable laws, regulatory requirements, legal processes, or governmental requests.
5. Sharing and Disclosure of Personal Information
We do not sell, rent, or trade your personal data to any third party for commercial purposes. However, in the course of operating our website and providing our products and services, we may share certain information with trusted third parties where such sharing is necessary for legitimate business purposes. This may include sharing information with service providers such as payment gateway providers for the secure processing of online payments, shipping and logistics partners for the delivery of products to customers, website hosting and technology providers for maintaining and operating the website, and customer support service providers who assist us in responding to customer enquiries and providing after-sales support. The information shared with such service providers is limited to what is reasonably necessary for them to perform their services on our behalf.
Our website is built on and operated through the Shopify e-commerce platform, operated by Shopify Inc. Shopify acts as a data processor on our behalf and may access customer personal data solely to provide platform and technical services to us. Shopify’s processing of your data is governed by Shopify’s Privacy Policy, available at shopify.com/legal/privacy. By transacting on our website, you acknowledge that your personal data may be transferred to and processed on Shopify’s servers located outside India. Such transfers are subject to applicable cross-border data transfer provisions under DPDPA 2023 and the contractual data processing terms agreed with Shopify.
We may also disclose personal information where such disclosure is required for legal compliance, including where it is necessary under applicable laws or regulations, in response to lawful requests or orders issued by government authorities or regulatory bodies, or where disclosure is required to protect our legal rights, enforce our terms and policies, prevent fraud, or address misuse of the website or services. All third-party partners and service providers who receive such information are required to maintain appropriate confidentiality and data security standards and to use the information solely for the purposes for which it has been shared.
6. Data Retention
We retain personal data only for as long as it is necessary to fulfill the purposes for which it was collected and processed under this Privacy Policy.
The following indicative retention periods apply to the personal data we hold:
(a) Transaction and Order Records (including invoices, payment records): 8 (eight) years from the date of transaction, as required under the Income Tax Act, 1961 and applicable tax and accounting laws.
(b) Customer Account and Profile Data: For the duration of the active customer relationship and up to 3 (three) years after the last interaction or purchase, unless a longer retention is required by law.
(c) Marketing Consent Records: Retained until the withdrawal of consent, plus 1 (one) year thereafter for compliance documentation purposes.
(d) Website Log Data and Technical Data: Up to 12 (twelve) months from the date of collection, unless required for longer periods for security or legal investigation purposes.
(e) Warranty and After-Sales Data: For the duration of the applicable warranty period plus 2 (two) years.
Once the personal data is no longer required for these purposes, the Company will take reasonable steps to securely delete, erase, or anonymise such data in accordance with applicable data protection laws and industry practices.
7. Data Security
We implement reasonable and appropriate security measures to protect personal data from unauthorised access, disclosure, alteration, or destruction. These measures include the use of secure servers and systems for storing data, restricting access to personal information only to authorised personnel who require such access for legitimate business purposes, and integrating secure and reliable payment gateway systems for processing online transactions. We also maintain administrative and technical safeguards designed to protect personal information against accidental loss, misuse, or unauthorised disclosure. While we take all reasonable precautions to safeguard personal data, users should be aware that no method of transmission over the internet or method of electronic storage is completely secure, and therefore absolute security of information cannot be guaranteed.
In the event of a personal data breach that is likely to result in risk to your rights or interests, the Company shall notify the Data Protection Board of India and affected Data Principals in the manner and within the timeframes prescribed by DPDPA 2023 and the rules made thereunder. We maintain an internal incident response procedure to detect, investigate, and mitigate personal data breaches.
8. Rights of Data Principals
In accordance with the provisions of the Digital Personal Data Protection Act, 2023, individuals whose personal data is processed by the Company (referred to as “Data Principals”) are entitled to the following rights in relation to their personal data:
(a) Right to Information: The right to obtain a summary of personal data being processed by the Company and the processing activities undertaken with respect to such data.
(b) Right to Correction and Updation: The right to request correction or updating of inaccurate or incomplete personal data.
(c) Right to Erasure: The right to request the deletion or erasure of personal data that is no longer necessary for the purpose for which it was collected, subject to applicable legal or regulatory requirements.
(d) Right to Withdraw Consent: The right to withdraw consent for the processing of personal data at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal. Withdrawal may result in the cessation of certain services where processing is necessary.
(e) Right to Data Portability: The right to obtain your personal data provided to us, in a commonly used and machine-readable format, to the extent technically feasible and as may be prescribed under applicable rules.
(f) Right to Grievance Redressal: The right to seek grievance redressal in relation to the processing of personal data by contacting our Grievance Officer as set out in Clause 15 of this Privacy Policy.
(g) Right to approach the Data Protection Board: If the Company fails to resolve your grievance within the prescribed period, you have the right to escalate the matter to the Data Protection Board of India, established under DPDPA 2023, for adjudication and resolution.
The Company shall acknowledge requests to exercise the above rights within 7 (seven) working days and shall endeavour to resolve and respond to such requests within 30 (thirty) days of receipt, or within such period as may be prescribed under DPDPA 2023 and the rules thereunder. Any requests for exercising these rights may be submitted through the contact details provided in Clause 15 of this Privacy Policy.
9. Children’s Privacy
Our website and the products offered through it are not intended for use by individuals under the age of 18 years. We do not knowingly collect, solicit, or process personal data from minors without obtaining appropriate parental or guardian consent. If we become aware that personal data relating to a minor has been inadvertently collected without such consent, we will take prompt and reasonable steps to delete or remove such information from our records in accordance with applicable data protection laws.
10. Third-Party Websites
Our website may contain links to third-party websites, platforms, or services that are not owned or controlled by the Company. These links are provided for the convenience of users and may direct them to external websites that operate independently of us. The Company does not control and is not responsible for the privacy practices, policies, or content of such third-party websites. Users are encouraged to review the privacy policies and terms of use of any external websites they visit before providing any personal information or engaging in transactions on those platforms.
11. Marketing Communications
Where users have provided their consent, the Company may send promotional communications such as product updates, special offers, marketing messages, newsletters, and announcements regarding new product launches or services. These communications are intended to inform customers about products, services, or opportunities that may be of interest to them. Users retain the right to opt out of receiving such promotional communications at any time by using the unsubscribe option provided in the communication or by contacting the Company directly through the contact details provided in this Privacy Policy.
12. Compliance with Legal Obligations
The Company may process and retain personal data where such processing is necessary to comply with applicable laws, regulations, legal processes, or lawful requests from government or regulatory authorities. This may include maintaining records of transactions for accounting, taxation, auditing, or regulatory compliance purposes. The Company may also disclose or retain personal data where necessary to cooperate with lawful investigations, respond to legal proceedings, enforce its legal rights, or comply with court orders or statutory obligations.
CONSUMER PROTECTION (E-COMMERCE) DISCLOSURES
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, the Company makes the following mandatory disclosures:
(a) Legal Entity Name: Naatscorp Private Limited
(b) CIN: U29309KL2022PTC077813
(C) Registered Address: MANATHATT BLADY,X 64K, GREEN GARNED ROAD,CSEZ, KAKKANAD, Ernakulam, Kerala, India, 682037 and having Place of Business at
Door No 9/277A, Arugampalayam, MGC Palayam, Sarcarsamakulam, Coimbatore, Tamil Nadu, 641107
(d) Customer Care Contact: +91 9600 9 77 808
(e) Return and Refund Policy: Our return, refund, and cancellation policy is available at [https://www.teregie.com/policies/refund-policy on www.teregie.com]
(f) The Company declares that it does not engage in any unfair trade practice as defined under the Consumer Protection Act, 2019, and is committed to transparent and honest dealings with all customers.
13. Intellectual Property Rights
The intellectual property rights, existing and future, including but not limited to trademarks, design, copyright, patents, and trade secrets, shall be owned by TEREGIE and Naatscorp Private Limited. You are not permitted to copy, reproduce, distribute, modify, transmit, display, publish, or otherwise exploit any content from the website without the prior written permission of the Company. Any unauthorised use of the website’s content or materials that infringes upon the intellectual property rights of the Company or third parties may result in appropriate legal action under applicable laws. If any user/client believes that any content on the website infringes upon their intellectual property rights, they may notify the Company with relevant details, and the Company will review and take appropriate action in accordance with applicable law.
14. Changes to this Policy
We may update or revise this Privacy Policy from time to time to reflect changes in applicable laws, regulatory requirements, business practices, or modifications to the features and functionality of our website. Any such changes will be posted on this page,. The updated version will indicate the revised Effective Date and version number at the top of this document. Users are encouraged to review this Privacy Policy periodically to stay informed about how their personal data is collected, used, and protected. Continued use of the website after the publication of any changes shall be deemed as acceptance of the updated Privacy Policy.
15. GOVERNING LAW AND JURISDICTION
This Privacy Policy shall be governed by and construed in accordance with the laws of India, including but not limited to the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Consumer Protection Act, 2019. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located at Coimbatore ,Tamil Nadu, India.
16. Grievance Redressal and Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which your personal data is collected, used, or processed, you may contact the Company through the details provided below. In accordance with applicable data protection laws, the Company has designated a Grievance Officer to address and resolve complaints or concerns relating to personal data and privacy matters
Grievance Officer
Name: Aravind Kumar K
Designation: Compliance Officer
Organisation: Naatscorp Private Limited | Brand: TEREGIE
Email: Aravind.kumar@naatscorp.com
Phone:+91 9786525958
Address: Door No 9/277A, Arugampalayam, MGC Palayam, Sarcarsamakulam, Coimbatore, Tamil Nadu, 641107
Grievance complaints shall be acknowledged within 7 (seven) working days and resolved within 30 (thirty) days of receipt